Terms & Conditions
Creative Minds Store (Mercuria kauppaoppilaitos Oy , Business ID: 0503417-0, VAT Number: FI05034170, address: Martinlaaksontie 36, 01620 Vantaa, Finland) sells products to individuals of legal age to countries of the European Union. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.
These terms of delivery are valid as from March 11, 2021. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.
Products and prices
The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products include the value added tax (Finnish VAT 24%) and you can see the amount of VAT in the shopping basket and in the order confirmation.
You will find that our shipping prices are reasonable and the rates are fixed (rates are shown in shopping cart), no matter how big the order is. In reality the shipping might be more expensive, than what you will be paying, but that is our service.
The amount of the delivery expenses depend on whether the product will be sent to Finland or rest of Europe. The amount of the delivery expenses will be added automatically to the total amount of your order and you can see the amount of the delivery expenses in your shopping basket before you accept your order.
Ordering and contract
You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.
For paying your order you can choose any payment method for your shopping basket set in our web store.
All our prices and shipping fees include Finnish VAT, which is 24%.
Confirmation of order and payment
After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order. In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.
We will deliver your order via the delivery method set in our web store chosen by you when ordering.
Our aim to pack 100% of shipments in day or two after purchase has been made (weekends and holidays are excluded). If there is a delay due to many orders in the line, we will notify you by email.
Our typical delivery times to Finland is 1-3 business days and to European Union countries 3-7 business days, depending on the order and the method of delivery.
Right to cancel and return of the delivery
If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.
You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.
The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.
If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). All items must be returned in original condition, including possible manufacturer packaging. Please ensure returns are carefully packaged. We will pay the shipping fee for returns.
What to do?
First send us email email@example.com that you want to return an item. You will then get detailed information what to do.
When we have received your returned product, we will return payment promptly to you in accordance with the Consumer Protection Act.
Address for returning your product:
Mercuria Kauppaoppilaitos Oy
C/O Creative Minds Store
Inspection of the delivery, errors and problems
Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service firstname.lastname@example.org promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.
Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us by e-mail at: email@example.com
When sending us e-mail clearly indicate what the message is about. If it's about an order, provide all the details, like the order number and the name of the person who originally placed the order. When answering to our e-mails, please quote all the previous messages so that we can surely find out what's it all about. Make sure that your email system has sufficient space for new messages. We are fast and reliable, technology always is not. If you don't hear from us in a few days, our response has been lost in a spam filter or some other technical problem has occurred.
Limitation of liability
Creative Minds Store shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.
In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.